Sending Text Messages - A Mautic Minute

By DB Hurley · PUBLISHED August 01, 2016 · UPDATED August 01, 2016

One of the great features of Mautic is the ability to send SMS text messages to your contacts. While email remains the most used tool for communicating with people in marketing automation, SMS text messaging allows for instant, personalized communication.

Setting up text messaging in Mautic is simple.

  1. Get an account at Twilio, the messaging provider.
  2. Configure Mautic with the Twilio username, password and sending number.
  3. Create some text messages to be sent.
  4. Include one in as an action an active campaign.

It's that simple.  You should note that while the stand alone version of Mautic is free to use, Twillio charges for every text message you send.

Watch the video:


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Santiago Fernández Sapelli

It's posible use custom fieles in sms texts ? Thanks!
Rod Martin

Not yet - but it's something that is planned for a future release
Sai Bharath

In reply to by Rod Martin


Just wanted to check, is the custom field integration upgraded for the sms?

i need to know is Twilio is free? Also do we have to charge for anything?
John Linhart

In reply to by niloy


Yes, Twilio is a paid service. Check
Samuel Harney

It would be awesome to see Mautic implement an Email to Text function where the visitor selects their carrier (at&t, verizon, sprint, cricket... huge list I know) provided the visitor is on one of the known carriers then Mautic can send them text messages as simple as sending emails. The opt-in form could have an option for "Other Carrier" where the visitor could submit who their carrier is and then the person managing the form could look-up the format to use for the email address to update their form to include that carrier for future visitors and add the text-email address for that person. I have heard of some carriers having different email formats ([email protected] vs [email protected]) if these were known then it could probably be coded into Mautic to send a text message email to each possible version with a different confirmation URL ( or The customer then clicks the link to confirm their number and at the same time, the system (knowing what code it sent to the different versions of the text-email address) verifies which version of the phone number email address to use for future text messages..
Michael BArnett

How does the user opt out using TWILIO, which updated the Mautic record?

i am facing problem with sms integration ? could anyone please help me out? than you
Ruth Cheesley

In reply to by Sarowar


Please post your request on the forums:
Abhishek Kumar Sinha

Can we integrate any other SMS provider API apart from Twilio with Mautic?