Mautic Documentation

Mautic - Outlook plugin

This plugin allows for the Outlook Add-In to keep track of emails sent to leads. If it does not show up in the list of plugins - click the Install/Upgrade Plugins.

Requirements

Configure the plugin

Even if the plugin is compatible to Outlook 2013, this will describe the installation of the most recent compatible version, 2016.

  1. Install the Mautic plugin as usual. It will appear on the plugins page in Mautic. image

  2. Click on the Outlook plugin button and enter a secret or key to validate the Outlook Add-In image

  3. Run the Mautic Outlook Add-In Installer on a Windows machine with Outlook 2016

  4. On the Outlook 2016 Options window, select Add-Ins and click on the Add-In Options button image

  5. Type in the URL of the Mautic application, the same secret you used on the Mautic plugin page and click OK image

  6. To track an email sent to a lead, click the Track Email button on the New Email window image

  7. This will append a tracking GIF to the email with the following syntax: [[MAUTIC_URL]]/index.php/outlook/tracking.gif?d=H4sIAAAAAAAEAIVRTW%2FCMAz9LRyCtgNVlFBpHHroWsRuk8ak7RpaUzqaGCUp0H8%2Fpy0TH4dJUZy892w921uLOvkCa8BGK2WLWi2dt6pUbM7PYPEcFainoFXdJKdBVvUy4quA9rxrNz9Q%2BCQ16HdgmeAenKewpfIU3lvfIO6nGyy75HNXO8LQAN3984R2X5tqMpkwnjOejrfg19%2FBJIHBJsskS3M1MOvOedChUA5HaPBAsp54a7UyBH%2BAw9YWECRrsMc6PHvFd2iR0NfW1QbcjUDwMjhctYqqq0YxkQU6SqMhNxi85GeoD8p0134zaBom%2By4ezlPMxTPFeCH5TLzI%2BdgizeEu5aIUQixmIubjSG5WAY8bC8kyC%2FvxSBX%2Flcvl3bT%2Fvr8k1oBgIQIAAA%3D%3D&sig=cf078d5b

Important Appending a tracking pixel via the Outlook plugin means that there is a possibility for false positives on email opens. This edge case occurs if the user's Outlook has the Preview Pane enabled for Sent Messages.

  1. The Mautic plugin will then validate the information using the secret to compare signatures and then attach that email to the contact’s profile as part of their activity history. If the lead or leads don't exist, they are created automatically image

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URL Parameter Length Issue

; Please note that PHP setups with the suhosin patch installed will have a
; default limit of 512 characters for get parameters. Although bad practice,
; most browsers (including IE) supports URLs up to around 2000 characters,
; while Apache has a default of 8000.

; To add support for long parameters with suhosin add the following to php.ini
suhosin.get.max_value_length = 5000