I would like to know how we can check whether the recipient opens the email sent from Mautic that is triggered in campaign.
For instance, in a segment campaign map, I have this Decision item called "Open an email" and branch it to the next action item to send second email, but the issue here is how do I add item to check if the email is not opened in the map? I have had a look in the "Condition" options form orange + icon in this Decision item and could find there is form field value. I'm thinking of adopting this approach using form field value comparison and check method:
- Check if the form field for email address is not entered (as the first email has CTA button that links to the first landing page with form). then the campaign should repeat sending first email (re-send first email) in 3 days later. But the problem is that the value field cannot be empty even though the intention is to have empty field for email address as if the person have not fully completed the form to download an asset.
Here is the screenshot to show what I meant above:
Our Mautic version is 2.2.0
Any suggestions are appreciated. Thanks.