Mautic community forums re-launched

By Ruth Cheesley · PUBLISHED August 16, 2019 · UPDATED February 27, 2020

It gives me great pleasure to share that we have just re-launched the Mautic community forums at

As many of you will know, most of the forums were disabled due to extreme levels of spam experienced in the past, combined with a lack of resources to deal with the problem.  Forums are an important place for the community to discuss topics, find help with problems, and to share ideas for the Mautic project, so having them offline has caused significant disruption.

This has been going on for a long time, so it was high on my priority list when I started at Acquia as Mautic Community Manager last week to get this important function restored as soon as possible.

We have migrated the existing forums, including the users and the forum topics, to the popular Open Source platform, Discourse.  Discourse offers many features to help reduce the amount of spam we experience, and has a strong set of features that enable the community to moderate posts and users effectively.  It is also actively maintained and regularly updated.

We are also now using Auth0 to manage authentication for the website and forums.

Some things that will be helpful to know:

  1. Your username and password will work both on and on the forums. The first login might take a few seconds but you should then be logged in straight away
  2. If you have forgotten your username and password, please use the reset password function. Should you not receive a reset email, or if you have any problems please ping @RCheesley on Slack or drop me an email at [email protected].
  3. If you haven’t got a username or password for, go ahead and register directly on the forums!  You will be asked to choose a username once you’ve entered your basic login credentials.
  4. The forums have trust levels enabled, which means as a new user you will be restricted in the actions you can take - please review this informative post which explains how trust levels work, and help to prevent spam abuse:  Migrated users have trust level 1 by default, but new users will be at trust level 0 and will not be able to make new posts until they advance to level 1. You can do this by opening and reading threads on the forum, and spending at least 10 minutes logged in and active.
  5. There is a walk-through for new users on the forum, you will get a message from Mautibot who will walk you through a simple tutorial to explore how the forums work, and the different features available.
  6. Badges are available - you might find you already have some! - including a badge to denote Acquia staff, and several which represent Github activity as well as forum activity.
  7. Discourse has mobile apps for both Android and Apple. You can log in using your username and password to access the forums on the go.

Would you like to help us moderate the community forums?  Please join #community on Slack and let us know!

If you find any bugs or notice anything unusual, please do reach out to the team on Slack or via DM on the forums.